CANCELLATION BEFORE SHIPMENT:
Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on support@mitrog.com or call us on 9836287809 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.
Returns is a scheme provided by the seller directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the seller to you. Products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
RETURN POLICY:
- We do not offer returns on any of our products.
- Please note that we are not responsible for returns due to incorrect pin codes or mobile numbers.
SIZE EXCHANGE:
- MitroG provides one-time size exchanges for in-store half-sleeve graphic t-shirts
- Contact us via WhatsApp or phone to initiate an exchange.
- Check our Size Guide before purchasing.
- Three exchange options:
- Parcel Exchange: Send the product to our Outlet (exchange hub) via courier. We’ll verify and ship the new size.
- Pickup Exchange: We can also arrange pickup service if needed(pickup charge will apply).
- In-Person Exchange: Visit our Outlet directly. Inform us a day prior via phone/WhatsApp.
- Exchange subject to availability.
- Exchange must be requested within 10 days of delivery.
Outlet Address: The Cop Sis, Sodepur Rd, Barasat, Bilkanda, Muragachha, West Bengal 700110
Contact:
-
- Phone: +91 9836287809
- WhatsApp Helpdesk: +91 9836287809
- Email: support@mitrog.com